Music Therapy Online

Grievance Policy and Procedure

Mission Statement

Welcome to Music Therapy Online! Online professional development tutorials for music therapists worldwide.

Music Therapy Online is here to serve music therapists worldwide with quality online professional development tutorials.

Share your knowledge, learn new skills, thrive in your career!

Music Therapy Online offers you relaxed and easy to follow 1-hour tutorials on a wide variety of topics such as clinical populations, new ways of working, research, methods, workplace issues and private practice.

Grievance Procedure

If you are unhappy with any aspect of your MTO experience then you are welcome to file a grievance. To file a grievance please follow the following steps:

  1. All MTO tutorials are covered by a 30-day money-back guarantee. If you are unhappy with your purchased tutorial you are entitled to ask for your money back within the 30-day period.
  2. If a refund is not sufficient then you are welcome to contact [email protected] via email to discuss your grievance. Your email will be addressed within 14 days.
  3. If the grievance is not then resolved to your satisfaction you have the right to escalate the grievance to your local CBMT/CPD organisation.

Here at MTO we want to keep you learning, improving and engaged in the profession. If you are unhappy for any reason then we want to hear from you. All MTO participants are welcome to get in touch to discuss any concerns or complaints.